Q: Is there a charge for using the Portal?
A: No. The Portal is a free service for patients of ICHC.
Q: Is my health information safe?
A: Yes. Only you, and those you give permission, can access your patient portal.
Tips to safeguard your health information:
- 1. Do not share your password with anyone
- 2. Use caution when accessing your Portal account in a public place.
- 3. Keep your email address updated with your Health Center
- 4. Standard E-mail is not secure; use the Portal for communication with your medical team.
Q: What if I do not have a computer or E-mail account?
A: Most public libraries have computers you may use at no charge. You may create an e-mail address using sites such as Google, Yahoo, or G-mail.
Q: How quickly will I get a response from the Portal (If you use the communication feature)
A: Portal requests/communications are answered during business hours Monday - Friday.
Q: Does the token I received to activate my account expire?
A: Your unique token expires 30 days after receiving it. If it does expire, you will need a new token to activate your account. You can get a new token at your health center.