Patient Portal

Your Community Health Center patient portal is an online tool that offers you a safe, secure and confidential environment to perform functions like:

• Communicate with your medical team
• View your future appointments
• View your current medication list & refill requests
• Request appointment times with your medical team

How to Enroll in the Patient Portal:

Click on the link provided above.
Enter your enrollment token that you were given from your Health Center, and enter your e-mail address.
*The e-mail address you enter must be the one you provided to the Health Center when you received your token.
Choose a username and password.
* Your username and password are case sensitive.
*Usernames must be 6-20 characters.
*Passwords must be 6-20 characters and contain at least one (1) number.
Choose a login security question from the list provided, and provide your answer for the question.
* The question you select will need to be answered every time you log into your Portal account, due to your account containing confidential medical information that must be protected.
Set up your accounts secure password reset feature.
* The Patient Portal will ask you to select a question and provide an answer.
* If you forget your password, the Portal will be able to reset your password by answering the selected question.

The Patient Portal is not to be used for urgent or emergency medical issues.
Use of the Patient Portal is voluntary.
You may disable your Patient Portal account at any time.

Q: Is there a charge for using the Portal?
A: No. The Portal is a free service for patients of ICHC.

Q: Is my health information safe?
A: Yes. Only you, and those you give permission, can access your patient portal.

Tips to safeguard your health information:

1. 1. Do not share your password with anyone
2. 2. Use caution when accessing your Portal account in a public place.
3. 3. Keep your email address updated with your Health Center
4. 4. Standard E-mail is not secure; use the Portal for communication with your medical team.

Q: What if I do not have a computer or E-mail account?
A: Most public libraries have computers you may use at no charge. You may create an e-mail address using sites such as Google, Yahoo, or G-mail.

Q: How quickly will I get a response from the Portal (If you use the communication feature)
A: Portal requests/communications are answered during business hours Monday - Friday.

Q: Does the token I received to activate my account expire?
A: Your unique token expires 30 days after receiving it. If it does expire, you will need a new token to activate your account. You can get a new token at your health center.